Customers

Customer Grievances

Your Voice Matters: Submit Your Customer Grievances

  1. Customer can send a letter to Branch Manager or email or can visit the branch personally & register their complaint in Compliant register maintained at branch.

    Branch Manager Name Email ID Contact No TAT
    7 days
  2. If your complaint is not resolved or you are not satisfied with the reply, you can send the complaint through letter to Registered office address via letter/email or can submit the complaint to customer care department of the company

    Registered Office Email ID Contact No TAT
    8/596, Padmaprabha Building, Near Sreerama Swamy Temple, Cherpu - Thriprayar Road, Thriprayar, Thrissur - 680567 customer.request@manappuramhomefin.com 0487 3520503 7 working days
    Headops@manappuramhomefin.com 0487 3520508 7 working days
  3. If your complaint is not resolved or you are not satisfied with the reply, you can send the complaint through letter to Nodal Officer- Grievance via letter/email or can submit the complaint at Registered Office address mentioned above

    Name Email ID Contact No TAT
    Mr Ratheesh A R headcrm@manappuramhomefin.com 0487 3520509 7 days
  4. MAHOFIN shall endeavor to provide the necessary information to you within 7 working days. In case the complainant does not receive a response from the company within a period of one month or is dissatisfied with the response received, the complainant may approach the Complaint Redressal Cell of the National Housing Bank by lodging a complaint online on the NHB website or through post to NHB, New Delhi.

    If your complaint is not resolved or you are not satisfied with our response within mentioned timeline you may approach to National Housing Bank online module for Complaint Redressal Cell -address is https://grids.nhbonline.org.in/ or by offline mode by sending letter in prescribed format available at NHB website link https://nhb.org.in/citizencharter/Complaint_form.pdf and send it to the following address
    OR
    Customer may escalate his grievance to National Consumer Helpline (NCH) too, on https://consumerhelpline.gov.in
    OR
    Customer may escalate his grievance to Centralized Public Grievance Redress and Monitoring System (CPGRAMS) https://pgportal.gov.in/CPGOFFICE/

    Address

    To Complaint Redressal Cell,
    Department of Regulation and Supervision
    National Housing Bank (NHB) 4th Floor, Core 5-A, India Habitat Centre,
    Lodhi Road New Delhi -110003

  5. If you have any concerns or grievances related to data privacy, security, or the handling of your sensitive personal information, you may reach out to our designated Grievance Officer.

    Grievance Officer

    Name: Arun Sudheer
    Email: grievance@manappuramhomefin.com
    Contact Number: +91 8976984679

Customer Service / Grievances Form